FAQ
  1. What is the shelf life of your products?

    Our salted egg snacks have a shelf life of up to 1 year from its production date.

    At the back of each pouch, the expiry date is clearly printed. If snack pouch is already opened, best to consume it within a week to maintain freshness, taste & quality of snack.

 

  1. Where does Kantin Lab deliver to and how much does delivery cost?

Deliveries are FREE for orders above RM50, nationwide!
All other order amounts will be shipped at a flat rate of RM8.

 

 

  1. How long do I have to wait for my order?

    We aim to deliver within 1-3 working days. An additional 2-4 working days is required for deliveries to East Malaysia or rural addresses.

 

  1. Are Kantin Lab products halal?

    We are work-in-progress for our Halal Certification but rest assured our ingredients are halal certified and contain no pork and alcohol.

 

  1. Does Kantin Lab have a physical store?

We are planning to partner with more vendors (cafes/restaurants/bars etc) to distribute our products so you don't have to wait to taste the goodness of life. So if you're one of them, drop us an email 

 

  1. How do I make large orders for a party/ corporate order?

You can contact us at:
Whatsapp: +6016 367 7276 / Email: info@kantinlab.com.my

 

  1. What is Kantin Lab return policy?

We strictly do not refund or exchange goods for:

Change of mind 
Errors you have made in your order.
Products purchased from third parties.

In the case of defect product, it needs to be returned to us. We will not accept returned items if product is entirely consumed (empty) or without proof of purchase. 

 

  1. Where can I go if I've got feedback, questions and anything related to my orders?

    Please email to info@kantinlab.com.my