Frequently Asked Questions (FAQ)
1. ✨ Are Kantin Lab products Halal?
Yes! We are proud to share that all Kantin Lab products are 100% Halal-certified.
2. What is the shelf life of your products?
All our snacks have a shelf life of up to 1 year. For the exact date, please refer to the expiry date printed clearly on the back of each pouch.
3. Where do you deliver and what are the shipping costs?
We deliver nationwide! Our shipping rates are as follows:
4. How long will it take to receive my order?
We know you’re hungry! We aim to deliver within 1–3 working days. For East Malaysia or rural addresses, please allow an additional 2–4 working days.
5. Does Kantin Lab have a physical store?
Currently, we operate online and through our awesome retail partners! You can find us at Jaya Grocer, AEON, Mercato, 7-Eleven, Mr.DIY, Eco-Shop, Bilabila Mart, emart24, Mix.com and other outlets. We are always looking for new cafes, restaurants, or bars to partner with—if you're interested in stocking our snacks, drop us an email!
6. Do you handle Corporate or Large Party orders?
Absolutely! We love being part of your celebrations. For bulk purchases or corporate gifting (like our CNY Fortune Bags), contact us at:
7. What is your Return & Refund policy? We take quality seriously. However, we do not offer refunds or exchanges for:
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Change of mind or accidental order errors.
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Products purchased from third-party sellers.
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Defects: If you receive a defective product, please contact us with proof of purchase. We cannot accept returns if the product has been entirely consumed.
8. 💌 I have feedback or a question about my order. Who do I contact?
We’d love to hear from you! Please reach out to our team at info@kantinlab.com.my and we will get back to you as soon as possible. | 
